Contract summary Medium plan · home phone line · 19 October 2026
Company no. 17119071
01494 853 113 · helpme@my-chat.co.uk
my-chat.co.uk
This contract summary sets out the main parts of this service, as required by Ofcom's rules. It helps you compare services. Full details are in our terms and conditions, acceptable use policy and privacy policy at my-chat.co.uk.
Services and equipment
- A home phone line that works over your broadband (VoIP), with a UK phone number. You can keep your existing number or have a new one with a local area code.
- 250 minutes a month of calls to UK landlines (01, 02, 03) and UK mobiles (07). After that, 1p a minute to landlines and 2p a minute to mobiles. Unused minutes don't carry over.
- Included at no extra cost: voicemail to email, caller ID, call waiting and call forwarding. Calls to 999, 112 and 111 are free.
- For your protection, calls to international, premium-rate and other special numbers (such as 09, 084, 087, 118) are barred unless you ask us to open them. A monthly spending limit applies to call charges.
- You need your own working broadband connection and power at home. Broadband is not included.
Optional equipment, set up for your line and yours to keep once paid for (prices below).
Price
| Monthly price | £12.00 a month |
|---|---|
| Set-up charge | Free |
| Cordless phone (base and handset) (one-off, optional) | to be confirmed |
| Adapter so your own phone works (one-off, optional) | to be confirmed |
| Equipment delivery | to be confirmed |
| Calls outside your plan | UK landlines 1p a minute, UK mobiles 2p a minute |
All prices include VAT. The monthly price is billed monthly in advance, and call charges monthly in arrears. Calls are charged per minute, rounded up. Rates for other numbers are given on request before they are opened. We will not raise this price by inflation or a percentage. If we change it, we will give you at least one month's notice and you can leave without charge.
Duration, renewal and termination
- No minimum term. The contract runs month to month until you or we end it.
- You can end it at any time by phone or email. Your service stops at the end of your current monthly billing period. There are no cancellation or exit charges.
- If you sign up online or by phone, you have 14 days to change your mind (cooling-off period).
- You can take your phone number to a new provider free of charge. Ask your new provider to arrange it.
Features for end-users with disabilities
You can use Relay UK for text relay calls, and contact us through any of our channels. Tell us if you'd like bills and information in another format, such as large print, or if you'd like someone to manage your account for you. If you rely on your landline because of a disability or health need, we'll prioritise fixing faults on your line and offer a free way to call 999 in a power cut.
Other relevant information
Complaints: call 01494 853 113 or email helpme@my-chat.co.uk. If we can't resolve your complaint within six weeks, you can take it free of charge to CISAS (the Communications and Internet Services Adjudication Scheme).